Once your order has shipped, you will receive an e-mail with your order tracking information, allowing you to track the status of your delivery. We recommend tracking your order directly on the courier's website. Alternatively, you can track your order using our tracking order tool which can be found by clicking "support" at the top of our website.
If there are multiple products in a single order, these products may come in separate packages and will each have their unique tracking order number.
Please note: Tracking information may take up to 24 hours, after your order has been shipped, to be updated online.
Shipping Costs and Delivery Times
Shipping costs vary and are in addition to the product price. They are also subject to any applicable taxes, depending on the location delivered to. Refer to the "Duties and Taxes" section for more details.
Shipping delivery times may vary depending on the shipping address. Generally, it can take between 5 to 10 business days for an order to be delivered.
Duties and Taxes
For orders that are placed within Canada, customers will be charged federal and provincial sales taxes. Taxes will vary depending on which province the order is being shipped to. Since all orders are shipped from Canada, all Canadian destination orders will not be subject to any duties upon delivery as the shipment is not traversing any borders.
We do offer international shipping, however this is done on a purchase-by-purchase basis. Please contact us at email@example.com for additional information.
By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.
To simplify this process, your order indicates your agreement to authorize Focal Visors to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single noncommercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:
“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”
Your authorization permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $2500, or otherwise requires formal entry.
Once an order has departed our facility, it is the liability of the courier. Any damages must be reported and claimed to the courier, which can be identified on the e-mail sent to you when the order was shipped or the shipping label of your package.